Customer Care

The items availability is subject to change.

SHIPPING
We ship to Canada and to the United States.

Shipping is free for Canadian residents.
Shipping cost for the United States is 45 $.

We are not responsible for the lost of any items once shipped or for boxes arriving late. Delivery to PO Boxes is not available. If your package is not delivered and comes back to us, we will contact you and the shipping cost will be added.

TAXES
Orders shipped outside of Canada are not subject to sales tax.

Orders shipped:
– In Quebec are subject to 5 % GST and 9.5 % QST for a total of 14.975%.
– In British Columbia are subject to 12 % HST.
– In Ontario, Newfoundland, Labrador and New Brunswick are subject to 13 % HST.
– In Nova Scotia are subject to 15 % HST.
– In other provinces and territories are subject to 5 % GST.

CUSTOMS
For orders shipped outside of Canada, you should consult the custom agency of your country. We are not responsible for customs fee, package opening costs and delays due to customs, if any.

RETURN AND EXCHANGE
Regular price items are exchangeable and refundable. Returning the item is free. You must contact us before returning your order inside a 10 days period following the reception of the order. After this period, the item will become a final sale. Items on sale are considered a final sale.

The item must not be worn, altered, damaged or washed and must have all original tags. Items returned in a poor condition may be returned to the customer. The shipping costs will not be refunded. All exchanges and returns must be authorized by a member of our team before shipping. You need to contact us by phone or email before sending us back your order. We will then give you a return number.

For returns coming from the United States, the items must be marked “return of Canadian goods” if you don’t want them to be returned to you by customs.

PRICE PROTECTION
Excluding promotional codes and discounts, price adjustments can be made within 10 days of purchase only if the purchased item is still available in the same size and in the same color. Items that have received a price adjustment automatically become a final sale.

CURRENCY
All prices are in Canadian dollars (CAD).

SAFETY
Despite the fact that the personal data of our customers are required to fulfill orders, customers must be assured that the use of its data is strictly limited to transactions.
We inform our customers that they are protected by the law on the protection of personal information (RS, 1985, cP-21) Quebec, Canada. Customers have the right to be informed on the subject.

We have the right to refuse any transactions if the bank does not give us a positive verification of the customer. It is at our discretion to deny the right to complete an order or service to anyone at any time.

CONTACT US
For questions not found on this page, please contact us at 514-282-1465.